I developed and presented instructional material used by over 100 people in a company-wide effort to update SKU descriptions appearing at various points along the customer journey to be more intuitive and useful.
QuadW International
Web presence management
At QuadW, developed a business continuity manual that outlined the full functioning of the website. This ranged from the functions of specific WordPress fields to the interactions of GitLab and SourceTree. After interviewing SMEs, I synthesized their information into a clear, concise guide usable by nontechnical personnel.
Examples:
Technical Manual Excerpt 1 - How to build a page using WordPress
Technical Manual Excerpt 2 - How to use GitLab and SourceTree for page editing